Refund policy

Refund Policy

Every canvas is printed to order, hand-signed and numbered as part of a limited edition. All sales are final. We can't accept returns or exchanges for a change of mind, a different size, or how the colors look on your screen compared with the canvas.

If your print arrives damaged or wrong

We'll make it right. Email contact@jmsn.art within 7 days of delivery and include:

Your order number
Photos of the damage to the canvas
Photos of the box and packaging, inside and out

Please keep the box and packaging until your claim is settled. The shipping insurer may ask to see them.

Once we confirm the claim, we'll send a free replacement with the same edition number. If a replacement isn't possible, we'll give you a full refund. You won't be asked to pay for return shipping, and we'll tell you whether to send the damaged canvas back or dispose of it.

If you received the wrong artwork or size, contact us within the same 7 days and we'll ship the correct piece at no cost to you.

Lost packages

All orders ship by insured USPS. If tracking shows no movement for 10 business days, or your order is marked delivered but hasn't arrived, email us. We'll open a claim with USPS and send a replacement or refund once it's resolved.

Cancellations

Printing starts soon after you order. You can cancel for a full refund within 24 hours of placing the order. After that, the order can't be cancelled.